This is an internal
Elgin office based role and responsibilities will include, but not be
Responsible for all
aspects of customer fuel orders and their distribution including
liaising with 6 drivers and 1 Depot Operative re their daily routes
Planning and routing
customer deliveries to ensure all routes are covered in a cost
effective and efficient manner, and that loads/routes comply with
legal limits and regulations.
Check drivers routes
are conducted as planned and challenge differences.
and manage planning activities to take into account holidays, regular
vehicle maintenance and any potential unforeseen unproductive
Conduct regular Driver
meetings re delivery issues, Health & Safety updates, training
supervising Depot Operative to ensure periodic maintenance checks are
undertaken timeously and housekeeping of our depot/warehouse areas is
to the highest standard.
Manage and deal with
customer complaints, from initial contact through to suitable and
mutual beneficial resolution.
maintaining adequate levels of fuel stocks at depot(s)
Manage and provide
suitable supervision and support for Depot Administrator(s)
Act as back up cover
for depot administrator(s) in the event of sickness and absence.
which will include: Handling inbound customer telephone calls and
fuel enquiries concerning delivery timeframes, pricing and providing
quotations. Recording and processing customer orders. Deal with and
process face to face customer counter sales. Responsible for strict
control of depot stocks through daily stock volume reconciliations.
Skill Set Required:
telephone manner & communication skills
Customer Service skills
be IT literate
to manage both drivers and customers
hands on can do attitude is required
send your application, together with current CV (including present
salary details), via email.