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PRACTICE MANAGER

Culloden Surgery

Inverness, Highland

Published
11-02-2019
Culloden Surgery
Practical information
Published:
11-02-2019
Expires:
11-03-2019
Job id:
329958167
Job type:
Part-time
Job sector:
Health Services
Job title:
Medical Centre Manager/Practice Manager
Experience:
Healthcare, Clinics, Employee Healthcare Service, GCP (Good Clinical Practice), Medical Administration, Electronic Medical Records
Language:
English Excellent (written and spoken)

Job Description

Practice Manager

Hours of Work: Circa 28 hours per week

Location: Culloden Surgery, Culloden, Inverness

Salary Range: Circa £35,000 FTE (pro rata for part-time working)

Job Purpose:

The Practice Manager will be required to strategically and operationally manage this high-achieving practice, supporting the Partnership to ensure the continuing success of the practice business. This will include working to deliver a comprehensive health service through business planning and development within a culture of learning and continuous quality improvement.

Main Objectives of the Post:

  • To provide a leadership role in the practice to support the GP Partners to deliver a comprehensive, quality driven service to the patient population

  • To develop, in association with the Partners, the strategic direction of the practice through business planning and development, delivering on agreed objectives

  • To initiative, manage and maintain effective communication both internally and externally

  • To manage and maintain an effective human resources strategy to achieve the most effective and efficient staff skill mix

  • To develop, manage and maintain policies and procedures to ensure the practice premises are maintained to a high standard and adhere to the Health & Safety at Work Act

  • To manage the practice finances, accounts and budgets

  • To identify the IM&T needs of the practice and implement policy which takes account of current, national and local strategy

  • To develop, manage and maintain practice policies and procedures to ensure compliance with contractual and statutory obligations.

Professional Duties and Responsibilities:

Operational Management:

  • Identify and develop the aims and objectives of the practice through both a practice development process and adherence to contractual and statutory obligations

  • Develop and maintain appropriate and continuous monitoring systems for organisational and management analysis (including the initiation and maintaining of practice protocols and procedures)

  • Monitor and review (in association with clinical colleagues) all clinical aspects and requirements of the GMS contract and provide support to clinicians and staff to achieve maximum performance in all criteria laid down by Scottish Government and NHS Highland

Financial Management and Planning:

  • To develop, maintain and implement management systems and procedures to meet the financial requirements of the practice

  • To ensure that the monthly practice payroll system is run ensuring that the practice maintains its statutory responsibilities and that records are accurately held (ensuring that monthly and annual returns are made to Revenue & Customs and the Pensions Agencies)

  • To advise the GP Partners on income generation, cash flow and efficient use of resources by implementing and maintaining an agreed budget

  • To ensure that the practice accounts are maintained and updated regularly and to produce accounts up to trial balance, liaising with the practice bankers and accountants as and when necessary

  • To supervise the day to day management of the petty cash and payments system

  • To advise and liaise with the GP Partners on all matters of capital expenditure planning

  • To advise and liaise with the GP Partners regarding drawings for GP Partners and appropriate salary grades for employed staff

Human Resource Management:

  • To maintain and develop a Human Resource Strategy which includes individual and team objectives

  • To undertake regular workforce reviews with reference to skill requirements and workload, making any recommendations for change to support and improve delivery of care

  • Following best practice, to develop and maintain a robust staff management system including the review and maintenance of all policies and procedures relating to staff employment which complies with current legislation

  • To ensure that effective systems are in place to support the development of individual staff members through appraisal, performance review and monitoring

  • To manage the selection, recruitment and induction of all staff and clinicians (including appropriate induction for medical students, GP Registrars and any GP locums)

  • To arrange regular staff meetings (reception and admin staff) and nurse team meetings to ensure good communication between team members

  • To monitor staff rotas to ensure that there is appropriate cover and that holidays are managed fairly and in accordance with policy

Management of Communication:

  • To ensure effective communication channels are in place between all members of the Primary Health Care Team to encourage and foster good staff relations.

  • To ensure effective working relationships with external organisations including NHS Highland, IT providers, Highland LMC, Practitioner Services and third party organisations

  • To promote good relationships between staff and patients encouraging feedback from patients on the services available to them

  • To ensure effective communication channels are in place to provide regular information to patients on the services available to them (including website and patient leaflet/signposting/newsletter management)

  • To manage the practice complaints procedure to ensure that the practice complies with its statutory responsibilities including that of GDPR and Duty of Candour

Management of the Premises and Health and Safety:

  • To develop and maintain a Health and Safety at Work Management policy

  • To develop and manage policies and procedures to ensure the premises are maintained to a high standard

  • To ensure that all equipment is serviced on a regular basis

  • To liaise with the Practice Manager of the Culloden Medical Practice to ensure that:

    • appropriate insurances are maintained

    • that the Business Continuity Plan is up to date

    • that COSHH and other Risk Assessments are up to date

    • that the building is maintained to a high standard and any jointly owned equipment is maintained

    • the building is financially managed and the accounts and budget are maintained and updated on a monthly basis with final accounts made up to trial balance before submission to the accountants

Risk Management and Quality Assurance:

  • In conjunction with the GP Partners, manage the quality of service delivery through clinical audit and standard setting to promote clinical effectiveness in the practice

  • To ensure that patient demand is measured and managed through the monthly updating of the clinical system

  • To initiate and develop management policies and procedures to meet the management and administrative criteria for the current and future quality requirements of the GP contract

  • To initiate and develop management policies and procedures to encourage quality improvement in the services provided to patients

  • To initiate and develop all areas of risk management in clinical and administrative areas (developing policies in Health and Safety, Equal Opportunities, Infection Control, & Business Continuity)

  • To prepare the required paperwork for any external inspections of the practice (Payment Verification or Training practice visits, for example)

  • To foster a culture of openness and transparency where the team can learn from their mistakes (developing significant event analysis and a review of complaints)

Management of Information Technology:

  • To develop and monitor I&MT within the practice including optimising the use of technology

  • To ensure the practice IT systems are managed appropriately and that all data is secure and that the practice complies with the requirements of GDPR

  • To assume responsibility during and following any major event ensuring that recovery is prompt and complete in line with Business Continuity Planning

  • To develop and maintain a robust I&MT Policy which will maximise existing and future IT systems

  • To ensure that the practice complies with robust policies on the management and confidentiality of its data

Management of the Partnership:

  • To arrange and attend weekly partnership meetings taking minutes and preparing agendas where required

  • To arrange a programme of clinical meetings inviting outside speakers as appropriate

  • To arrange confidential partnership matters (partnership agreements, drawings, income & superannuation payments)

  • To ensure that PSD is informed of forecasted profits for pension purposes and any changes to GP Partner profits notified to them as soon as possible

  • To ensure that the GP Partners have appropriate indemnity insurance

  • To ensure that the GP Partners (and Nurses) have up to date registration and are on the appropriate clinical registers

  • To deal and manage any confidential request regarding the partnership (for example, mortgage applications, references)

  • To manage GP holiday entitlement and ensure appropriate cover

  • Arrange any social function as requested

 

 

Management of Workload and Personal Development:

  • To act on own initiative in prioritising workload, delegating tasks appropriately, supervising and coaching more junior members of staff.

  • Maintain own personal and professional development by attending appropriate events and membership of relevant bodies.

Management of Medical Students and GP Registrars

  • To provide an induction programme for Medical Students in discussion with the Student Tutor

  • To provide an induction programme for the GP Registrars in discussion with the Educational Supervisor

  • To provide ad hoc programmes for the interim attendances of GP Registrars and to ensure that claims for payments have been made

  • To carry out tutorials, as requested, with Medical Students and Registrars

For informal enquiries, an information pack or to arrange to visit the practice please contact Charlotte Leggatt in confidence, Practice Manager Partner, Culloden Surgery, Keppoch Road, Culloden IV2 7LL, Tel 01463 793400 charlotteleggatt@nhs.net or see our website www.cullodensurgery.co.uk where an application form can be downloaded.

 

Closing date for applications: Friday 22nd March 2019

Interview date: Week of 1st April 2019

Anticipated start date: May/June 2019 

 

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Culloden Surgery
Practical information
Published:
11-02-2019
Expires:
11-03-2019
Job id:
329958167
Job type:
Part-time
Job sector:
Health Services
Job title:
Medical Centre Manager/Practice Manager
Experience:
Healthcare, Clinics, Employee Healthcare Service, GCP (Good Clinical Practice), Medical Administration, Electronic Medical Records
Language:
English Excellent (written and spoken)
Location
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